Terms & Conditions

San Francisco Massage Supply Co. offers this site to you under the following conditions. By visiting and/or using this site in any way, such as browsing products or placing an order, you agree to these conditions. Please read them carefully. These terms and conditions may change with or without notice and are effective immediately upon being posted.

Please also review our Privacy Policy, which also governs your visit to San Francisco Massage Supply Co.

San Francisco Massage Supply Co. stands behind every product we sell. If an item does not meet your expectations, please follow these procedures within 30 days from the date of shipment to insure a prompt replacement, refund, or credit.

New and Un-opened Returns within 30 days: We will gladly accept products that are returned within 30 days from the date of shipment in new condition and in their original packaging. Customer is responsible for return shipping cost. Items returned after 30 days will incur an additional 10% Restocking Fee. Items over 90 days may not be returned.

Non-Returnable Items: For obvious reasons, we cannot accept returns on opened products like oils, lotions, essential oils, creams, books, videos, music, CDs, & DVDs. Returns on washed linens, or used disposable items will not be accepted. Special orders and custom built tables are non-returnable.

Defective/Damaged Products: Although we carry high quality products, we recognize that sometimes there will be that occasional defective or damaged item that you were unlucky enough to receive. Within the first 30 days of the date you receive your order we will be happy to replace or repair the item at no additional cost to you. Please call us at 415-255-4693 if you need to report a damaged or defective item.

All content on SFMassageSupply.com, including text, icons, graphics, logos and is the property of San Francisco Massage Supply Co. and protected by United States and international copyright laws.

San Francisco Massage Supply Co. reserves the right to cancel products or services to any customer for any reason at any time. The customer’s sole remedy in such cases will be a full refund.

The sole remedy of a customer acting on incorrect information is to request a cancellation of the order placed as a result of this incorrect information. We cannot be held responsible for incorrect pricing on our website. Please review our Return & Exchange Policy.

While San Francisco Massage Supply Co. makes best efforts to maintain the security of customer transactions, its liability in cases of third party theft or misuse is limited to the funds which San Francisco Massage Supply Co. has already collected in reference to the customer’s most recent order.

San Francisco Massage Supply Co. does not warrant that this site, its servers, or its electronic communication are free of viruses or other harmful components. San Francisco Massage Supply Co. will not be liable for damages arising from the use of this site, including but not limited to direct, indirect, incidental, punitive and consequential damages.

You agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these Terms of Service and any dispute of any sort that might arise between you and San Francisco Massage Supply Co.

Thank you for your understanding and choosing San Francisco Massage Supply Co.

We appreciate your business!